Restaurant Server

The Hyatt Regency Los Angeles International Airport
Los Angeles, CA

Part Time

Posted October 1, 2019

Restaurant Server

Scope:

Provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction.

Primary Responsibilities:

  • Describes all menu items; methods of preparation and prices as needed.
  • Accommodates any special requests that the kitchen is able to deliver for the guest.
  • Up sells established menu items or specials to maximize food and beverage revenues.
  • Serves menu items to guests in a prompt and courteous manner and according to established service standards.
  • Demonstrates basic wine service knowledge
  • Performs pre- and post-shift side work including stock service station, makes coffee, etc.
  • Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
  • May assist Greeter/Cashier with greeting and seating guests; may assist bus-person with clearing table and filling glasses.
  • Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.

 

Note:  Other duties as assigned by supervisor or management

The Hyatt Regency Los Angeles International Airport

587 Room Hotel

The Hyatt Regency Los Angeles International Airport is a business-inspired hotel with spacious guest rooms in the heart of Los Angeles, California.

Why people like to work here

  • We offer competitive compensation in all positions supported by Wage Watch
  • We have market leading insurance premiums covered by the Company (no one else offers what we offer)
  • We offer competitive bonus plans for eligible positions consistently paid even over the worst of economic times
  • Our hotel is the largest Hyatt franchise in North America 
  • Undoubtedly we will be the best hotel at LAX with market leading offerings in all disciplines

About the management team

Our leaders consist of a collective group of dynamic individuals from all walks of life.  They have come together with years and years of experience to help guide, train and develop our associates.  Our management team is known for awarding and recognizing performance and leadership with a great chance for growth and advancement for the right candidates.  We believe in promoting from within!  Our leaders also fully empower the employees to take charge of guest issues and resolve complaints to completion as the employee sees fit without the necessity for manager involvement.  Additionally, the General Manager has a true commitment to keep the heart of the house just as nice as the front of the house so that the employees have a sense of pride and feel proud of where they work.

Training we provide

We are like no other hotel at LAX because we have a dedicated Director of Training that facilitates entertaining and energizing training programs to keep our employees excited and inspired.  Regular classroom and interactive trainings are conducted monthly in order to maintain our employees' skills so that they may continue to provide 5 star sevice to our guests.  We even have a training calendar that is produced on a monthly basis and competency matrices to keep everything organized.  Some of the trainings we have include:

  • Fun and egaging New Hire Orientations
  • Safety Training
  • Discrimination and Harassment 
  • Personalized Service
  • How to handle guest complaints
  • Creating Connections
  • Human Trafficking Awareness
  • And many more!

The Hyatt Regency Los Angeles International Airport

6225 West Century Boulevard

Los Angeles, CA 90045

Telephone (424) 702-1234