Position Summary: The Gallery host greets guests, processes check-ins and check outs, issues room keys and resolves guest issues while complying with all brand standards, policies and procedures.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
2. Follow the hotel’s rate structures, discounts and sell/upsell strategies.
3. Coordinate all guest requests, inform guests of hotel services, features and room amenities
4. Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
5. Review the Banquet Event Order and complete food and beverage set up accordingly.
6. Set up and break down all functions such as meetings, reception, breakfast, lunch and dinner.
7. Handle guest problems with courtesy, empathy and sincerity.
8. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
9. Cancel room reservations according to policy.
10. Create conversations and share a moment by making a real connection with the guests.
11. Report to work on time and in proper uniform.
12. Perform other tasks as assigned by management.

EOE M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Education: High school education or equivalent experience.

Experience: Customer service experience preferably in a hotel or related field.

Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

• Knowledge or and ability to operate a computer and reservation system.
• Ability to stand for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to provide friendly guest service with a smile.