Front Desk Clerk

Hyatt House Virginia Beach/Oceanfront
Virginia Beach, VA

Part Time

Posted January 10, 2019

Front Desk Clerk

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be flexibel to work weekday and weekend shifts.

Hyatt House Virginia Beach/Oceanfront

156 Room Extended Stay

Oceanfront hotel on the Virginia Beach Boardwalk

Escape to a beachfront paradise at Hyatt House Virginia Beach Hotel. Open your sliding glass door and view the boardwalk and oceanfront below. During your visit, stroll along the Virginia Beach Boardwalk, see Cape Henry Lighthouse, and explore First Landing State Park. Whether you’re staying with us for a weekend or extended stay, we offer a little something for everyone.

Hyatt House Virginia Beach/Oceanfront

2705 Atlantic Avenue

Virginia Beach, VA 23451

Telephone (757) 428-4200