Gallery Host

Hyatt Place Richmond/Arboretum
Richmond, VA

Posted December 6, 2018

Never get tired of doing little things for others. Sometimes those littles things occupy the biggest part of their hearts.

Gallery Host

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Hyatt Place Richmond/Arboretum

127 Room Hotel

Our Hotel

Hyatt Place Richmond/Arboretum hotel is located in the heart of Richmond just 20 minutes away from the Richmond International Airport. Our location offers easy convenience to Chesterfield Towne Center, Kings Dominion, Maymont Park, and Metro Richmond Zoo. Our modern hotel offers spacious guestrooms designed for the modern traveler with plenty of space to work and relax. Guests enjoy our free Wi-Fi, outdoor pool, fitness center, and on-site dining.

  • 24-hour Business Center
  • Pool
  • 24/7 Gym

Hyatt Place Richmond/Arboretum

201 Arboretum Place

Richmond, VA 23236

Telephone (804) 560-1566