F&B Starbucks Supervisor

Hyatt Residence Club Sedona, Piñon Pointe
Sedona, AZ

Posted December 6, 2018

F&B Starbucks Supervisor

Job Summary and Mission

This position contributes to Starbucks success by assisting the store managers in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks and Hyatt guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks and Hyatt operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Maintains regular and punctual attendance.

    Job Qualifications

    Summary of Experience

    Customer service experience in a retail or restaurant environment - 1 year

    Basic Qualifications

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
  • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

    Required Knowledge, Skills and Abilities

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

    Starbucks and Hyatt are equal opportunity employers of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks and Hyatt will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Hyatt Residence Club Sedona, Piñon Pointe

109 Unit Time-Share

About Us

Welcome to Hyatt Residence Club Sedona, Piñon Pointe. We believe great resorts in Sedona should offer more than a good night's sleep, and we take pride in offering you the best of everything among resorts -- great restaurants, luxurious rooms and unparalleled service. Whether your stay in Sedona is for business or pleasure, it should be a worry-free experience that delights your senses. So choose Hyatt Residence Club Sedona, Piñon Pointe. We assure you the best stay among resorts in Sedona.