Manager, Front Office

Hyatt Residence Club San Antonio, Wild Oak Ranch
San Antonio, TX

Posted November 8, 2018

Manager, Front Office

Position Summary:

Responsible for all duties of the front desk operation which includes staff training, inter-department communications and staff scheduling.


  • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk
  • Short and long-term planning and the management of the resort’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in these areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect service standards and procedures
  • Understands and applies all property safety and security procedures to maintain a secure and safe environment for associates and guests always.
  • Collaboration with Housekeeping and Engineering
  • Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports


  • High school diploma or equivalent required
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Four (4) years or more of progressive hotel Rooms Management experience; college degree in Hotel Administration preferred
  • Valid state driver’s license
  • Ability to speak English effectively with customers and/or associates. Ability to write clearly and legibly
  • Strong communication skills and demonstrated leadership abilities
  • Ability to perform basic to complex math problems
  • Must be proficient in Microsoft Word and Excel
  • Service oriented style with the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays

Hyatt Residence Club San Antonio, Wild Oak Ranch

96 Unit Time-Share

About Us

Set within the beautiful Texas Hill Country lies Hyatt Wild Oak Ranch, A Hyatt Residence Club, with design reminiscent of historic ranch architecture including limestone exteriors, rustic wood beams and custom furnishings. Explore 39 acres of lush landscaping and nature trails while enjoying our amenities like the indoor/outdoor pool area with waterslides, spas, 800-foot river pool and cabanas. Discover your perfect vacation by enjoying a personal fire-pit at the Wildflower Pavilion, watching a movie under the stars, relaxing on a hammock, listening to live music at JB's Restaurant or playing a round of golf at the Hyatt Hill Country just minutes away. Come experience our one-of-a-kind, residential-style accommodations with Texas hospitality.