Guest Service Agent

Hyatt House Hartford North/Windsor
Windsor, CT

Posted December 6, 2018

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

 

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

 

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

  EOE/M/F/D/V

Hyatt House Hartford North/Windsor

132 Room Hotel

Our Hotel

Located only 10 minutes from the Bradley International Airport, and seven minutes from the city center of Hartford, the Hyatt House® Hartford North/Windsor hotel offers beautiful views of the City of Hartford and the Connecticut River Valley.

This Hartford North/Windsor hotel offers travelers access to popular tourist destinations that include Six Flags New England, the Basketball Hall Of Fame, and Eastern States Exposition center. The Hartford North/Windsor hotel is also an excellent option for business travelers as it is centrally located to Somerset Square Corporate Park, as well as the corporate offices for IBM, MetLife, and Accenture. For college students and their guests, the hotel is convenient to the University of Connecticut, University of Hartford, and Trinity College. 

Hyatt House Hartford North/Windsor

200 Corporate Drive

Windsor, CT 06095

Telephone (860) 298-8000